IGNOU Royal Publication Privacy Policy

We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains what information we collect, how we use it, and what measures we take to safeguard your data. Please read it carefully.

1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

Personal Information: Such as your name, email address, phone number, and address.

Payment Information: Information required for online payments (such as UPI or bank transfer details).

Technical Information: Like your IP address, browser type, and behavior on the website (such as pages visited).

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.

To send you service-related updates and notifications.

To provide customer support and resolve your issues.

To improve your experience on our website.

3. Refund Policy

We follow the below refund policy:

For Hard Copies (Handwritten Notes or Assignments): If there is any error or incorrect content, you can request a refund within 3 days of receiving the order.

For Soft Copies (PDFs): If there is any mistake or wrong content, you can request a refund within 24 hours.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

If the refund is approved, the amount will be automatically refunded on your original payment method within 7-10 business days.

4. Cookies Usage

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help improve website functionality and remember your preferences. You can disable cookies, but some features may not work properly.

5. Data Security

We implement security measures to protect your information from unauthorized access, modification, or leakage. However, while we strive for the highest level of security, we cannot guarantee 100% protection due to the nature of the internet.

6. Third-Party Payment Services

We use third-party payment gateways (like UPI and bank transfer) to process your payments. These third parties have their own privacy policies, which they follow when handling your payment information.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it immediately.

8. Your Rights

You have the following rights regarding your information:

Access Your Information: You can request to know what information we have stored about you.

Update and Correct Information: You can update or correct your information if it is inaccurate.

Delete Information: You can request us to delete your information.

9. Contact Us

If you have any complaints, questions, or suggestions, you can contact us at:

Email: ignouroyalpublication@gmail.com

Phone: +91-8398994490