1. Introduction

Our platform provides educational services and products, including digital content (online courses, e-books, study materials) and hard copy materials (printed study material, certificates, notes, etc.). This Delivery Policy explains how we deliver both digital and physical content to users. By using our services, you agree to the terms of this policy.

2. Types of Services

Digital Products: Online courses, e-books, study materials, and video lectures.

Hard Copy Products: Printed study materials, certificates, notes, and other educational resources.

Digital products are delivered via email or downloadable links, while hard copy products are shipped through postal or courier services.

3. Delivery Process

Digital Content: Access is provided immediately after successful payment via email or the website.

Hard Copy Products:

Once payment is confirmed, processing takes 2-5 business days before dispatch.

Delivery time depends on the user’s location. Generally, national delivery takes 5-10 business days, while international shipping may take 10-20 business days.

Users will receive shipping details and tracking information via email or SMS.

4. Shipping Charges and Coverage

Free Delivery: Some products may be eligible for free shipping in selected regions.

Shipping Fees: If applicable, shipping charges will be clearly mentioned on the product details page.

We provide domestic and international shipping, but some remote areas may have limited delivery options.

5. Delays and Issues in Delivery

If digital content is not accessible after payment, users should check their email (including spam/junk folders) or contact our support team.

If a hard copy product is not delivered on time, users can track their order using the provided tracking link or contact customer support.

Delays may occur due to unforeseen circumstances like natural disasters, logistics issues, or other disruptions. In such cases, users will be notified via email or SMS.

6. Incorrect Address and Failed Delivery

If a user provides an incorrect shipping address and the order is not delivered, we are not responsible for the failed delivery.

If the package is returned to us, the user must pay the re-shipping fee to have it delivered again.

Any issues with hard copy deliveries must be reported within 7 days of the expected delivery date.

7. Cancellation and Refund Policy

Digital Products: Once access is provided, cancellations and refunds are not possible.

Hard Copy Products:

Orders can be canceled before shipping begins.

If the order has already been dispatched, refunds are not allowed.

If a user receives a damaged or incorrect product, they must contact support within 48 hours for a replacement.

8. Policy Updates

We may update our Delivery Policy from time to time.

Any changes will be published on our website, and users will be notified of major updates.

9. Contact Information

For any questions regarding our Delivery Policy, users can contact us through:

Email: [ignouroyalpublication@gmail.com]

Phone: [8398994490]

We are committed to providing fast, secure, and reliable delivery to all our users.